QUESTIONS OR CONCERNS?

One of the Senior Shopping Network business partners would be happy to talk to our website guests, answer any questions, take your comments or enter your orders. You can call the toll free number, 1-866-ShopSSN (1-866-746-7776) Monday through Friday, 8 a.m.- 8 p.m. (Mtn. Standard Time). Or you can email us through our Customer Service page. Any inquiries received outside of those hours will receive a personal response within 24 hours (excluding weekends and holidays).

SHIPPING & HANDLING CHARGES BELOW: (within the US only)

** PLEASE NOTE: **
If one of your items specifies FREE SHIPPING in the product description, you will not be charged any Shipping & Handling. However, if you order something in addition to the FREE SHIPPING item, Shipping & Handling charges will appear in your total (darn computers don't always do what we tell them). HOWEVER, we will make sure that your final charge will only reflect the Shipping and Handling charges for the additional items as specified below. Questions? Call us at toll-free 1-866-746-7776.

Up to $20.00	$ 6.00
$20.01 to $40.00	$ 7.00
$40.01 to $60.00	$ 9.00
$60.01 to $80.00	$11.00
$80.01 to $100.00	$13.00
$100.01 to $150.00	$15.00
$150.01 and over	10% of order

Standard Shipping:	5-7 business days
UPS Next Day Air:	$25 additional (next-day service, excluding weekends)***
UPS Second Day Air:	$22 additional (two-day service, excluding weekends)***

***- Orders must be received by Noon MST to be shipped that day.

***- Next Day and Second Day not available to either P.O. Boxes or addresses in Alaska or Hawaii.

Shipping to Canada? Please add $20 to your shipping charges.

STANDARD SHIPPING
For items in stock, orders are shipped within 24 to 48 hours (excluding weekends). Mailed-in orders may take slightly longer. If an item is temporarily unavailable or if shipping is delayed over 7-10 business days, we will contact you with an estimated delivery date. All shipments require a street address.

Packages going to P.O. Boxes are shipped by the U.S.P.S. Priority Service. If you have a physical address where you receive both UPS and U.S. Mail, we strongly encourage you to enter that for your Shipping Address, HOWEVER, make sure you enter your BILLING ADDRESS for your order exactly as it appears on your credit card statement.

RETURNS AND EXCHANGES
You will receive return instructions with your order. Please note that you are required to pay return shipping charges. All returns must be made within 30 days of receipt. Refunds exclude the original shipping and handling charges.

DAMAGED ITEMS
If your product arrived damaged from shipping, please call Customer Service toll free immediately at 1-866-FromSSN (376-6776) for instructions.

OUR GUARANTEE
If you are not satisfied with your purchase, return it within 30 days for an exchange, credit or refund (excluding shipping and handling). Please be aware that opened nutritional supplements and personal care items cannot be returned for a full refund. But if you used your purchase for a while and just aren't happy with it, call Customer Service. We will make every effort to reach a happy solution for both of us.